FAQ

What products does Boonbox offer for pets?

Boonbox presents original boxes with snacks, toys, accessories and other unique items for dogs and cats. You can find themed boxes such as “Dental”, “Puppy”, “Birthday”, and special packs inspired by your favorite treats, such as “Sushi” or “Pizza”. It is also possible to subscribe and receive a monthly box with different products every month.

How does the Boonbox monthly subscription work?

With Boonbox, a box with surprises such as toys, snacks and special accessories adapted to your dog's size arrives every month. You can subscribe to different plans and receive regular updates.

What customization options do the boxes offer?

The crates are customized according to the size of your dog: S (0-10 kg) and M/L (over 10 kg). The price is the same, regardless of size.

What kind of commodities does the monthly subscription include?

In addition to biscuits for the whole month and toys (plush and interactive toys), Boonbox can include basic products for the care and well-being of your pet, original gifts (portable bowls and drinkers, bowl mats, blankets, brushes, seat belts, etc.) and bones or natural snacks. It also includes replacement bags and original snacks or drinks so that your dog can try different products each month.

Can I cancel or pause my subscription?

Yes, you can cancel or pause your monthly subscription at any time from your account, without additional charges.

Is it possible to return or exchange a product?

Boonbox allows returns under certain specific conditions. For details, please refer to the returns policy on the website.

How long does it take for my Boonbox to arrive?

Orders are delivered within 2-5 business days, depending on location and shipping method selected.

What payment methods does Boonbox accept?

You can pay by credit card, PayPal, Google Pay, Apple Pay and other secure payment options.

Do I have to subscribe to buy a box?

No. Boonbox also allows individual purchases of each box, including boxes sent in subscriptions.

How can I contact Boonbox?

For any questions, suggestions or comments, Boonbox is available via email and social media.

surprising boxes
straight to your doorstep
secure payment